![]() Ensure there are no obstructions on the lens and remove any protective film.If you are experiencing issues with video quality like distortions, lagging, pixelation, and other sorts of problems related to video quality, consider the following suggestions: If the issue persists, please contact our support team.Ī few things can cause problems with the video quality, which can range from the phone overheating, using security apps like VPNs or antivirus, or other apps with Nexar, to obstructions or physical damage on the camera's lens. Access the folder containing the videos on your SD card and transfer the desired videos to your computer's drive.Plug the SD card reader into a USB port on your computer.Insert the SD card into an SD card reader or adapter.You can still recover them from the dash cam's SD card by doing the following: If your recent drives were not saved to the app, don't worry. Consider setting up automatic streaming for a more seamless driving experience.Check that the power supply to the car's power port is not being cut off.Verify that there are no physical damages on the dash cam's power port or its accessories (cable, mount, and charger).Ensure that the phone is not connected to other WIFI networks. ![]() There should be enough available phone storage to record your drive recordings.To ensure that your drives are automatically saved on the Nexar app, we recommend the following: If connected to the Nexar app while driving, it will also back up videos to your phone's memory. NEXC1 always records to its SD card as soon as it's powered on. Perform a hard reset on the camera by following the steps below depending on your NEXC1's firmware version: If you are still experiencing issues pairing or connecting your phone to your NEXC1 dash cam, proceed with the steps below: Make sure there are no other Nexar dash cams nearby that are powered on.If you have an Android phone, make sure that the Nexar app is not installed in a work profile, workspace, or work-restricted phone.Disable any WIFI interfering functionalities such as Carplay, Android Auto, VPN apps, antivirus apps, or other security apps.Use all Nexar-provided accessories that came with your NEXC1.All the required Nexar app permissions are set up correctly.The phone's WIFI, Bluetooth, Location, and cellular data are enabled.You are using an updated version of the Nexar app.To have a seamless, onboarding experience with your NEXC1 dash cam, check that the following is true: Please make sure there are no other WIFI networks in the area, and that VPNs, hotspots, and antivirus apps are disabled to avoid having issues during the app and dash cam setup. The Nexar app connects to the dash cam through Bluetooth and WIFI.
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